FAQ

Need more information? Call 0208 185 0440 or click here to submit an enquiry

 

Frequently Asked Questions

If you are travelling with Direct Traveller, you may have some queries about your holiday. This guide is aimed at helping you find the finer detail. Alternatively give us a call or email us and we will be happy to help.

 

help with holiday plans

Airport Information

Bristol Airport - www.bristolairport.co.uk
Cardiff Airport - www.cardiffairportonline.com
Exeter Airport www.exeter-airport.co.uk
Bournemouth Airport - www.flybournemouth.com
Heathrow Airport - www.baa.com/main/airports//heathrow
Gatwick Airport - www.baa.com/main/airports/gatwick
Stansted Airport - www.baa.com/main/airports/stansted
Luton Airport - www.londoncityairport.com
Birmingham - Airport www.bhx.co.uk
East Midlands Airport - www.eastmidlandsairport.com
Newcastle Airport - www.newcastle-airport.co.uk
Manchester Airport - www.manchesterairport.co.uk
Humberside Airport - www.humberside-airport.co.uk
Leeds Bradford - Airport www.lbia.co.uk
Glasgow Airport - www.baa.com/main/airports/glasgow
Edinburgh Airport - www.baa.com/main/airports/edinburgh
Belfast International Airport - www.bial.co.uk
Belfast City Airport - www.belfastcityairport.com

 

helping hand on holidays

 

ATOL Protected

 

Am I covered by ATOL if I book a flight or holiday direct with an airline?

If you book just a flight direct with an airline you won’t be ATOL protected. However, your credit card issuer may cover you if you pay by credit card and spend over £100 - check with your credit card company. You should also consider insurance that covers airline failure.

Airlines may also offer hotels and car hire that can be bought at the same time. These may be offered in different ways.

Some airlines will provide links to other websites operated by different companies. Here you’ll probably make separate payments, in which case you’re probably not fully protected.

If an airline will let you book the whole holiday package with them and take a single payment, the airline must provide financial protection under the Package Travel Regulations.

Other airlines will take you to a website operated by a holiday company with an ATOL if you want to book flights and accommodation. Check that you make a single payment to this company, and make sure you get an ATOL Confirmation Invoice confirming that you’re ATOL protected.
Am I covered if I book on the Internet? When booking on the Internet it is important to check that you are dealing with a bonafide company. ATOL holders must register their trading names and web addresses with the CAA so you can check these before you book.

Most ATOL holders have websites and many provide an on-line booking facility that allows you to buy an off the shelf holiday package, build a holiday package from a range of travel and holiday accommodation options or book a flight.

When you’re about to book you should be given information about your ATOL protection, and when you've booked you should receive an ATOL Confirmation Invoice (by e-mail or post), which includes all the arrangements you’re purchasing, the price you’re paying and information about your ATOL protection.

If you’re booking an air holiday package on-line with a travel agent, the agent must tell you which ATOL holder you are going to be booked with, their ATOL number and issue an ATOL Receipt when you've made payment. This should include all the arrangements you’re purchasing, the price you’re paying and your ATOL protection. The ATOL holder’s ATOL Confirmation Invoice should also be sent to you.

These are very important documents, as they will ensure you are protected if your holiday company fails. You should keep them safe and take them on holiday with you in case you need to claim.

If you are unsure whether arrangements are ATOL protected, check with the travel agent first.

Am I covered if I just book a scheduled flight with an ATOL holder? Yes, in some cases. If you book a scheduled flight with an ATOL holder (either direct or through a travel agent) and you get an ATOL Confirmation Invoice after making a payment, your booking is protected if the ATOL holder fails.

You should also be covered if the airline fails, although you may be asked to pay a small insurance premium at the time of booking for this extra protection.

If you get an airline ticket straight-away, whether it is an electronic ticket, airline confirmation or a paper airline coupon, or within 24 hours if you book by phone, you won’t normally be protected by ATOL

 

Can ATOL help if I'm abroad and I have a problem?

 

If your holiday company has an ATOL and it fails while you’re away, we will make arrangements to ensure you can complete your holiday and fly home.

If you have a problem with a component of a holiday itself, such as the accommodation or holiday facilities you pre-booked with the holiday company, you may have rights under the Package Travel Regulations, which require the holiday company to take responsibility for each component of the holiday. If there's a problem with one of them when you're away, it must sort things out and provide you with assistance.

You should contact the holiday company while you’re away and try to resolve the problem there. If this is not possible, do so on your return. If you’re not happy with the outcome, contact Consumer Direct.

The Foreign Office provides useful advice to holidaymakers on how to avoid and deal with problems when travelling abroad.

 

Can ATOL protect holidays you build yourself?

 

Many websites will offer “flights AND hotel AND car hire” booking facility, which allows you to create package holidays from a range of travel and other holiday alternatives.

If you build a complete holiday package and contract with an ATOL holder, you should be protected. Check for the holiday company’s ATOL and make sure you get an ATOL Confirmation Invoice covering all the items you've booked and paid for.

You also have rights you can benefit from under the Package Travel Regulations as the travel company is held responsible for each element of the holiday. If there's a problem with one of them – whether before you go or when you're away – the tour operator must sort things out and provide you with assistance.

There are many ATOL tour operators' that let you build value for money and flexible holidays that are protected. Look for the ATOL logo and check for information that confirms all your arrangements are covered. This will usually be shown on websites before you book, or explained to you when you book over the ‘phone or in a travel shop.

 

Do other organisations like ABTA provide the same protection as ATOL?

 

No they don’t. ATOL is a legal requirement, so holiday companies selling flights and air holiday packages have to provide ATOL protection.

ABTA is a travel trade association that has a bonding requirement for non-air holidays as a condition of membership. It also has a code of conduct covering standards of service and complaints, which members should adhere to.More information about other bonding schemes.

 

How can I ensure I'm ATOL Protected before I book?

 

Look for the ATOL logo in advertisements, brochures and websites. You can check the names of ATOL holders via our database.

If you can’t see an ATOL number or logo, ask the holiday company for their ATOL number and check this with us before you book. If you’re buying an air holiday package and the company does not have an ATOL you will not be covered by the CAA.

Before you book and make a payment for a holiday, check whether the ATOL holder will charge your credit card or debit your bank account for your flights and other holiday arrangements together. Some travel company's split payments by passing customers' card details to airlines or other suppliers. If a payment is made direct to an airline, your holiday will not be ATOL protected.

Travel agents often sell air holiday packages for a range of ATOL holders. If you book through an agent, ask which ATOL holder will appear on your ATOL Receipt.

If you buy an air holiday package from a travel agent that is not from an ATOL holder’s brochure or website, check whether all the items you’re booking will be protected and make sure you get an ATOL Receipt that includes all these items, the ATOL holder’s name and ATOL number. If they are not all covered, for example, some agents will offer an ATOL protected flight and accommodation from a separate supplier, ask your agent about protection arrangements for these other arrangements, and whether you can get a refund if the flight operator fails.

 

Is there a way to tell if my air travel holiday package or flights should be protected by ATOL?

 

When you pay money to a travel company either as a deposit or full payment for a travel package or a flight, this usually must be protected by ATOL. The holiday company you have booked with must have its own ATOL licence or be an agent of a company that has an ATOL licence.  When you are booking the company must tell you whose ATOL licence is protecting your holiday. They must also give you a copy of an ATOL receipt showing details for your reference.

This ATOL receipt must show details of your air travel booking along with the amount of money you have paid to date. There must also be a statement on the invoice giving a confirmation of your protection. Also check where your payment is going, and that its not going straight to a third party such as an airline. 

Although some companies show an ATOL logo, this does not automatically mean your holiday is protected by ATOL. You must check where you money is going. For example if the company is sending this money directly to a third party such as an airline, you will not be protected. You must ensure you check how the company is protecting you in case of their failure.

Some travel companies act as agents for an ATOL holder just for flights, and offer other holiday arrangements from other separate suppliers, like hotels. Where this happens, the agent should issue an ATOL Receipt just for the (ATOL protected) flights, and a receipt for the accommodation. It's important to note that ATOL will only protect the flight element if the ATOL holder fails. It will not cover the separate accommodation booking.

You should not that sometimes travel agents may offer scheduled flights through an airline and then book the hotel separately directly with them. In this case you will not be protected. Speak to the agent about other protection arrangements. 


Purchasing A Flight Only

 

If you're just buying a charter flight, you should receive confirmation of your ATOL protection. If you are not sure, speak to the travel company.

When you purchase just a charter flight you should get a confirmation from the company of your ATOL protection. If this is not clear, ask the company you are booking with.  

If you are purchasing only a scheduled flight from your travel agent and receive some kind of confirmation straight away such as an airline ticket, reference number, e-ticket, this usually is not protected by ATOL. 

If the agent also gives your card details straight to the airline you will not be ATOL protected.

It is important to confirm you details of payment with the agent and also consider to book airline insolvency travel insurance. 

If you book with an airline carrier directly, you will also not be ATOL protected. 

 

If an airline fails and I'm booked with ATOL holder, how am I covered?

 

When a holiday company sells a package under its ATOL it is contractually responsible for the travel and holiday arrangements it makes for its customers. If the airline providing the flights fails, the company should make alternative arrangements so that its customers can continue to travel on holiday or fly home.


If you book just a scheduled flight with an ATOL holder, airline failure insurance may be offered instead to cover alternative arrangements.

 

My invoice says I have paid for ATOL protection. Is this right, and do I have to pay this?

 

The ATOL Protection Contribution (APC) is not a charge on individual customers. It is a per person contribution ATOL holders must make to the CAA. The APC is usually built within the overall cost of the holidays and flights it sells.

 

Risks of DIY holidays

 

Many holidaymakers now plan so-called "DIY holidays", where you bring together holiday flights and accommodation from different suppliers, such as from airlines and hotel bed-banks. However, despite what many people believe, these holidays are not protected in the way a holiday package bought from a single holiday company would be under the ATOL Scheme.

If you book your travel arrangements.
Booking on-line with separate suppliers may seem like a cheap option, but if for example an airline were to stop flying, you would have to make your own arrangements to get home and you could pay considerably more. You may also have to curtail or increase your stay in order to get available flights.

Should an airline fail and you've yet to travel on your holiday you may have difficulties getting to the accommodation you booked separately. If you can’t reach your destination you may lose the money you paid, and if there are last minute alternatives flights, these may not operate on the same day and are likely to be more expensive.

Our advice is to take out travel insurance making sure it covers airline insolvency and any possible indirect loss as a consequence. Be careful though because many policies don’t give this cover, while those that do limit the amount you can claim or have exclusions, so read the small print.

You should also consider paying by credit card, since you should be covered under the Consumer Credit Act 1974. Be careful though, you have to pay more than £100 and you won't be covered for any indirect loss as a consequence.



ATOL Protected alternatives


Many ATOL tour operators websites offer a “flights + hotel” booking facility that lets you build a holiday from a range of holiday and travel options.

If you build your holiday package this way and contract with the ATOL tour operator, you should be fully protected. Check the company has an ATOL, when you book check that all the items you've booked and paid for are covered and make sure you get an ATOL Confirmation Invoice confirming this..

the Package Travel Regulations also give you rights you can benefits from as the ATOL protected tour operator is responsible for all elements of the travel you have bought.

2.12

What documents should I take with me when I go on holiday to ensure I’ll be covered? You should take the ATOL Confirmation Invoice you received from the ATOL holder. This will confirm your entitlement to ATOL protection should your tour operator fail.

If you book through a travel agent, make sure the agent sends you this document before you’re due to travel. At the very least you should have an ATOL Receipt from the agent giving the ATOL holder’s details and what you have booked with them.

2.13

What if I don’t build a holiday with an ATOL holder? >Many holidaymakers plan so-called "DIY holidays", where you bring together holiday flights and accommodation from different suppliers, such as airlines and hotel bed-banks. However, despite what many people believe, these holidays are not protected in the way a package bought from a single holiday company would be under ATOL.

Booking on-line with separate suppliers may seem like a cheap option, but if for example an airline were to stop flying, you might pay considerably more to get another flight home and might even have to cut short your holiday.

If you've yet to travel, you could have difficulties getting to the accommodation you've already paid for, and last minute alternative flights could be more expensive and may operate on different days and times to the ones originally booked.

Our advice is to take out travel insurance making sure it covers insolvency and possible indirect loss as a consequence. Be careful though because many policies don’t give this cover, while those that do limit the amount you can claim or have exclusions, so read the small print.

You can also consider paying by credit card, since you should be covered under the Consumer Credit Act 1974. Be careful though, you have to pay more than £100 and you won't be covered for any indirect loss as a consequence.

2.14

What is APC (ATOL Protection Contribution)? ATOL Protection Contribution (APC) is a per person payment which ATOL holders must make to a protection fund called the Air Travel Trust (ATT), which is managed by the CAA.

The money in this fund is available to safeguard customers of a failed ATOL holder and where appropriate, provide refunds to those unable to take their holiday due to the ATOL holder failing.

Some ATOL holders will put information about APC in their brochures, websites and on their ATOL Confirmation Invoices explaining that a small amount of the total cost of the air holiday package or flights being sold is contributed to the ATT for ATOL protection.

2.15

What is ATOL and what does it do for me? ATOL is a financial protection scheme managed by the Civil Aviation Authority (“CAA”).

All travel companies selling air holiday packages and flights in the UK are required by law to hold a licence called an Air Travel Organiser’s Licence (“ATOL”), which is granted after the company has met the CAA’s licensing requirements.

Each ATOL holder is issued with a unique ATOL number, which can be checked on the ATOL website, and must contribute to a protection fund called the Air Travel Trust (ATT).

In the event of an ATOL holder’s failure, the ATOL Scheme ensures customers who paid and contracted with the ATOL holder for an air holiday package or a flight, do not lose the money paid over or are not stranded abroad.

The ATOL Scheme does not cover bookings and payments made to airlines, or to airline agents where airline tickets or a similar airline booking confirmation has been issued.

2.16

Will ATOL get me home if I'm abroad if my holiday company goes bust? ATOL protected customers will usually be able to complete their holidays and fly back to the UK at the end of their stay. We will check accommodation and flight providers to the failed company to ensure these can still be used, but where necessary we will make alternative arrangements. In a few cases it may be necessary to change accommodation or flights back to the UK. Should this be necessary, the CAA will try and provide information in advance.

If a holiday includes scheduled airline tickets that have been issued, these will usually be be honoured, but you should check with the airline before going to the airport.

2.17

Will I still get my holiday if the ATOL holder goes bust before I’m due to go? Air holiday packages will usually be cancelled due to accommodation or other holiday arrangements no longer being available, so you’ll usually get a refund instead.

If you’ve booked just a scheduled flight with an ATOL holder and you have a valid airline ticket, you should still be able to travel, but you’ll need to check with the airline first.

If your holiday has to be cancelled, some travel agents may be willing to give you another one without further payment or by just paying the difference between the original and new holiday prices (if applicable). They may ask you instead to fill in a form so that we can pay your refund to them.

3. Baggage Information

3.01

Baggage Information Direct Traveller operates with a number of airlines, please see below for more information on baggage information. Please note this baggage information is given for guidance allowances may change after the website publishing. For accurate information contact the airline directly.

What is the latest update on hand baggage allowance from the UK?

As of January 7th 2008, the 'one bag rule' for hand baggage per person was lifted by some airports within the UK. However some airlines continue to operate a 'one bag rule' for hand baggage, as not all airports are able to manage an increase of baggage through the security central search. Therefore customers are advised to check with their airline prior to travel to clarify what hand baggage they will be permitted to take.



Thomsonfly


Baggage may only be accepted if it is packed and secured in suitcases or similar containers and capable of withstanding reasonable handling.

Any passenger presenting baggage that is insecurely or insufficiently packed, or already damaged must sign a disclaimer waiving their right to any subsequent claim.

Checked baggage (carried in the aircraft hold)
Each passenger may check-in a maximum of 2 items of baggage, the combined weight of which must not weigh more than 20Kg. Passengers may combine their personal hold baggage allowances, although no individual piece of baggage may exceed 32Kg.

Infants have no baggage allowance/hand baggage allowance.

Hand baggage
The allowance for hand baggage is 5Kg (dimensions: L45cm x W35cm x H20cm), although laptops may be carried in addition. Each passenger may carry 1 piece of hand baggage - if you have a coat, camera or ladies handbag, this must be able to fit inside your hand baggage. Thomson regulations on size and weight must also be observed. Please refer to our Conditions of Carriage for full details. Children's pushchairs and car seats

Due to the lack of space on board the aircraft, car seats or pushchairs are not allowed in the cabin. You will usually be able to take the pushchair to the gate before it will be transported in the hold. Please check with Thomson ground staff when you check in, if you are permitted to take your pushchair to the gate. We offer carriage of pushchairs and car seats (carried in the hold of the aircraft) free of charge.




Fly Thomas Cook

 


Hand Baggage
Your hand baggage must not exceed 5 kg in weight or 43cm x 28cm x 23cm in size. You can pack photographic film in hand baggage as low dose X-ray machines will not affect it. Items such as knives, scissors, tweezers and laser pointers may not be carried as hand baggage and these should only be carried as hold baggage. Any sharp items found in hand baggage will be confiscated. Only one item of hand baggage per person is permitted.

Hold Baggage
The allowance is 20 kg. Hold baggage must not exceed this allowance or charges will be incurred. Individual items of luggage must not exceed 30 kg for lifting purposes.




Monarch

How much hold baggage can I take?
Normal free baggage allowance is 20kg per passengers, however Gold and Silver Vantage Members have a 30kg free allowance. The maximum weight of any hold baggage must not exceed 32kg.

Will I be charged for excess baggage?
Yes, £5 per kilo departing from UK or 8.00 Euros departing from overseas.



Other Airlines

The majority of scheduled and charter airlines not listed allow 20kg (44lb) per person (not infants)

If you are unsure and do not see please call our customer services team on 0844 414 1694



Hand Baggage Advice

Following the decision to downgrade the UK terrorism threat level, the following security restrictions will apply at all of the GB BAA airports.

Passengers are allowed to carry a single cabin bag through airport security.

Measurements of hand luggage should not go over 56cm x 45cm x 25cm (22in x 17.7in x 9.8in approx), this includes wheels, and handles and side pockets. This is equivalent to the size of a small roller suitcase.

Passengers boarding planes in EU countries are now allowed to carry liquids in containers no more than 100ml in capacity brought to the airport contained in a single, transparent, reseal-able plastic bag - itself no more than a litre in capacity. 


The definition of liquids includes:

Gels, pastes, lotions, liquid/solid mixtures

The contents of pressurised containers, e.g. toothpaste, hair gel, drinks, soups, syrups, perfume, deodorant, shaving foam, aerosols, etc. The following liquids are also allowed to be brought through airport security:

Medicine that is Prescribed in a form of liquid, that's just enough essentially for the duration of your flight., for example a diabetic needs). These must be verified as an authentic requirement.

Baby Food in the form of Liquid or Baby Milk (accompanying passenger may be asked to test this)

Once through security, passengers can buy items in the departures lounge and take them on board.

To help with the security process, passengers are also advised to not include any belongings that could contain liquids (for example any flasks, bottles, cans, tubes, plastic containers etc.) in cabin bags.

Any large electric items such as laptops or hair-dryers should be removed from your cabin bags and put into a tray so they are clearly visible to airport security and not obscure your bags. 


If you have further questions or you are unclear of airport security procedures please contact airport security at the relevant airport information desks or their tour operator and Travel agent..

Please note this baggage information is given for guidance allowances may change after the website publishing. For accurate information contact the airline directly.


Top of page

4. Booking FAQs

4.01

Can I amend my Ticket / Flight? All tickets are issued on a non-refundable / non-endorsable basis unless otherwise stated. Conditions under which cancellations can be made are explained in our booking terms and conditions.

4.02

How can I cancel my holiday / Flight? >We require your cancellation in writing prior to departure, either by email to Admin@DirectTraveller.com or in writing to Direct Traveller 42 Hawks Road, Kingston Upon Thames, KT13EG. For more information please see our terms and condition

4.03

How do I get my e-ticket? e-ticketing allows for an easier and more convenient way of travelling because the e-ticket confirms your air ticket purchase without the need for a hard-copy record. The airline you're flying with stores all the ticket data on its own computer which means there is no ticket for you to collect and - more importantly - no ticket for you to lose. With an e-ticket, all you need to do is go straight to the check-in desk with a reference number.

4.04

How do I know if my booking is confirmed? Do I need to reconfirm my flight? >When you complete your booking with Direct Traveller, which will happen after you have submitted your credit card details and pressed the confirm button. Your booking is only complete once you reach this confirmation page. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us to identify your order. If you do not see the confirmation page or receive the email, your booking may not have been confirmed.

4.05

How far in advance can I book my flight? You can book Scheduled flights 330 days in advance (this applies to both the outbound and the return flights). Charter Flights are bookable up to 450 days in advance.

4.06

What is my Baggage / Hand Baggage / Cabin Baggage Allowance? Each airline has its own Baggage Allowance. Please consult your Travel Consultant or the airline directly.

4.07

When will I receive my Tickets? What are the Ticket Delivery Options? Tickets are normally issued to Direct Traveller approximately 14 days prior your departure , once we have received these we will forward these tickets to you 7-10 days prior to departure.

5. Car Hire in North Cyprus

5.01

Can I take my car to the Southern part of Cyprus? Unfortunately no hired vehicles from North Cyprus cannot be driven over the border to South Cyprus.

5.02

Car Hire Arrangement It is possible to arrange your car hire in advance by contacting Direct Traveller UK offices, or booking online at www.directtraveller.com. Our Resort Representatives will also be happy to assist with booking your car at your resort. Contact your rep or Kyrenia offices for competitive rates.

5.03

Does my car hire include insurance? All prices shown on the website exclude C.D.W (collision damage waiver) charge at £3 per day/per vehicle on all rentals or £4 for two named drivers. The CDW charge is only payable at the resort on collection of your vehicle, and can be paid in local currency Sterling.
Drivers must be a minimum of 21 years of age and must have a valid UK or international driving license.

5.04

What are the requirements for hiring a car? You MUST be over 25 to be able to rent a car in North Cyprus. You need to own a valid UK/International driving license. Only the approved person(s) at the time of rental can drive the car. Further requests are to be agreed with Direct Traveller representatives.

5.05

What side of the road do they drive? Driving in North Cyprus will not be much different to driving in the UK as they also drive on the left hand side and majority of cars are right hand drive. The traffic signs are international.

5.06

When will my car be dropped off? If you have pre-booked your car hire it will be delivered to your hotel between 9:00am and 11:00am on the morning your rental begins. Please make sure you have your UK/International Driving License and your passport at hand.

6. Electronic Ticketing

6.01

How do I travel with an electronic ticket? You will be required to present two forms of identification at the check-in desk to include your passport and one of the following, credit card, driving licence or frequent flyer card. You will need to present these at check-in on the day of your departure. The airline will access your electronic ticket record when you check-in for your flight. A boarding pass will be issued to you just as when you present a paper ticket.

6.02

What is electronic ticketing? E-ticketing allows for an easier and more convenient way of travelling because the e-ticket confirms your air ticket purchase without the need for a hard-copy record. The airline you're flying with stores all the ticket data on its own computer which means there is no ticket for you to collect and - more importantly - no ticket for you to lose. With an e-ticket, all you need to do is go straight to the check-in desk with a reference number.

7. North Cyprus Useful Information

7.01

Borders

In 2003 the border restrictions between travel to North Cyprus and Cyprus were eased. Locals could cross the borders for a limited period on a daily basis. This then expanded to all tourists being allowed through the borders for a daily basis.

In 2004 when Cyprus joined the EU, the border restrictions were completely removed with tourists able to cross freely between both sides for any length of duration.

Direct Traveller was the first operator to introduce this pioneering opportunity for holiday makers.

For two years Direct Traveller solely offered holidays through Larnaca airport. In 2007 Direct Travelleralso introduced holiday makers the option of flying Via Turkey to Ercan. To date Direct Traveller holds its recognized status in the market as the leading operator offering direct flight holidays through Larnaca. Our specialist services mean we can provide holiday makers with a hassle free travel experience.

7.02

Currency & Credit Cards

The unit of currency in North Cyprus is Turkish Lira (TL).

Direct Traveller recommends that its customers change a majority of their money when they get to the island the reason for this is the approximate exchange rate fluctuates daily, but many businesses in North Cyprus will accept Euro, Sterling Pound, US Dollars, and Cyprus Pounds.

Alternatively if you like you can use your credit or debit card.

7.03

Electricity 240 Volts AC , 50 Hz throughout the country. Hotels in North Cyprus have sockets that are the British 3-pin variety.

7.04

Health Health services are extremely good in North Cyprus and there are good hospitals and medical facilities. Direct Traveller does not to Northern Cyprus do not require any medical treatments prior to entry.

7.05

Public Holidays 1 January - New Year's Day
23 April - Children's Festival
1 May - Youth and Sports Day
20 July - Peace and Freedom Day
1 August - TMT Day
30 August - Victory Day
29 October - Turkish Republic Day
15 November - Proclamation of T.R. of Northern Cyprus

There are also 2 Religious days, according to the lunar calendar Ramazan Bayram and Kurban Bayram, each of 3 days duration.

7.06

Shopping Shops in North Cyprus are open Mondays to Saturdays from 8:00 am to 1:00 pm and 2:30 pm to 6:30 pm during the summer months. In the winter seasons, this is the same but do not close at lunch times.

Telephone

For customers that would like to call internally when on holiday in North Cyprus then all you will you will need is the code 0392 plus the local number.

When calling from the U.K the code is 0090-392 plus the number.

If you would like to call from North Cyprus to the U.K you will need the dialling code 0044

The Direct Traveller border experience

Upon arrival our representatives welcome you to Cyprus, accompanying you to our experienced driver.

You are then transferred in an air-conditioned vehicle to North Cyprus.

En-route you pause for a couple of minutes, giving opportunity for our driver to process the brief border crossing regulatory controls. Our driver will ask for your passports, and will show the border control officers for you.

Unlike other operators, Direct Traveller Larnaca transfers are direct. You are not asked to change vehicle, or even interact with anybody.

 

Time Zone

North Cyprus clock operates on Eastern European time, which is +2 hours ahead of GMT.

 

Transfer times

Larnaca to Kyrenia will take approximately 1hr 20mins

Larnaca to Famagusta will take approximately 35mins

Travelling with Direct Traveller, the specialist operator offering the direct flight services, not only means a most competitive price, but experienced and fully trained personnel at hand to look after you during your entire stay – making a harmonious holiday experience.

 

What is the climate like?

North Cyprus is lucky enough to be given endless amounts of sunshine and enjoys one of the healthiest climates in the world.

On average Cyprus has an annual temperature of about 20C /68F.

The summers are very hot with July and August averaging over 30C / 90F.

The coldest months are January and February with a mean temperature of 10C / 50F.

Making a holiday in North Cyprus even more appealing.

8. Travel Insurance

Travel Insurance

It is our policy that all clients travelling with us are fully insured. We require all customers to have cover for cancellation, personal accident, illness, and loss/ theft of personal possessions and/or money. We offer insurance cover which can be booked through us. If you wish to make your own personal insurance arrangements please ensure it is for equivalent or superior cover.

 

Useful Links

The United Kingdom Passport Service - UKPS
Please see http://www.ukpa.gov.uk for further information

Association of British Travel Agents - ABTA
Please see www.abta.com for further information

Air Travel Organisers' Licensing - ATOL
Please see www.caa.co.uk/atol for further information

Department for Transport- DFT
Please see www.dft.gov.uk for further information

Reference to Foreign & Commonwealth Office advise
www.fco.gov.uk/knowbeforeyougo

10. Your return flight home.

Purchasing Tobacco & Alcohol

Purchasing Tobacco & Alcohol
There are limitations of certain goods that can be brought back to the UK, below are some guidelines in accordance with UK regulations.

ERCAN FLIGHTS – each adult is permitted to bring to the UK:
o 400 cigarettes/ 500g tobacco/ 50 cigars
o 1 litre of wine or spirits
o 100cl of perfume
Please note that a combination of tobacco and alcohol may reduce your allowance for either of these. Please check at your departure airport for full valid details.

LARNACA FLIGHTS – each adult is permitted to bring to the UK:
o No tobacco or alcohol purchased within North/South Cyprus is permitted to pass through any border crossings. Direct Traveller advises you to purchase your duty free items at the airport on your return journey to the UK.

Please note, all standard EU Duty-Free regulations apply and if the permitted amount is exceeded, a penalty charge will be enforced. Please note that a combination of tobacco and alcohol may reduce your allowance for either of these. Please check at your departure airport for full valid details.

 

Your Return Flight Home Information.

Whichever way you have decided to enjoy your stay at North Cyprus unfortunately the end of your holiday will come sooner or later. For this part of your holiday we are of course here to ensure your return transfers run smoothly. Please check the procedures below to ensure you are aware of your return transfer pickup times.


Return Transfer Times


You will be provided with written notification regarding your collection time for homeward transfers 24-48 hours prior to your flight departure. Return flights will be re-confirmed by Direct Traveller for you so there is no need to worry about flight schedule changes or known delays. Direct Traveller representatives will inform you if there are any flight changes which affect your return times – please check with your hotel for messages.
Unless you have arranged for a private transfer, your shared transfer is usually in a people carrier type vehicle, and sometimes due to a busy day it may be in a comfortable air-conditioned coach. Any of these methods are designed to give you maximum comfort when returning home