As winners of the British Travel Awards in 2012 as “Best tour operator to East and Southeast Europe”, Direct Traveller is delighted to be in a position to be able to boast about its customer service levels, its repeat client base, and ultimately its customer service levels.

The Colony Hotel

The Colony Hotel in Kyrenia
The Colony Hotel in Kyrenia

The Colony, Kyrenia – Rooftop Terrace Pool The emphasis of its service not only is directly related to the team of reps heading Direct Traveller’s offices in North Cyprus, and the equally hard working team in the UK that aims to please. Customer service as we see it is a combination of all things good. Not just the emphasis of a good holiday, a satisfied customer on an individual basis, but an overall process that is developed to ensure the closest we can achieve to 100% customer satisfaction.

To do this we not only have rock solid procedures for all operational activities in North Cyprus and in the UK, but also have a framework that we work to in order to ensure the long standing commitment of our suppliers to our same ethos of 100% satisfaction.

Bedrooms at the Colony
Bedrooms at the Colony

The Colony Hotel Building One of the ways we do this is to personally hand select our hotels. We visit the hotels, discuss our past and future seasons, and ensure they are on the same wavelength as us. In order to be a featured hotel in our brochures, and website – whether in our North Cyprus hotels or in any of our other specialist destinations, the hotel must offer exactly what

Arkin Palm Beach

Arkin Palm Beach
Arkin Palm Beach

Outdoor relaxing – Arkin Palm Beach Hotel they say. We never over subscribe what a hotel has to offer, as we believe to reduce expectations is better than over rating them and not delivering. We are committed to delivering over our holidaymaker’s expectations at every stage of their holiday.

Many of our North Cyprus hotels are also in the same thought, and especially a long standing partners Arkin Palm Beach Hotel in Famagusta and The Colony hotel in Kyrenia.

Amazing Sandy Beach – Arkin Palm Beach Hotel Famagusta The Colony Hotel is located in the Kyrenia town centre. The luxury Kyrenia hotel is a perfect example of great customer service combined with quality accommodation, and an excellent location. Within seconds of the Kyrenia harbour, nightlife, many historic attractions and the shopping facilities in Kyrenia it is a popular choice for holidaymakers. The main attraction is the rooftop pool, which gives amazing views of Kyrenia. The Colony as its name suggests is designed with the British Colonial era in mind, and so designs are high quality and feel uniquely of the Colonial British era

Beach Holidays at the Arkin Palm Beach
Beach Holidays at the Arkin Palm Beach

The Arkin Palm Beach Hotel is also a luxury 5 star hotel with a unique Colonial feel, just reopened last year, it offers modern facilities in a charming location. Set on a beautiful sandy beach in Famagusta, near the old town, it is a firm favourite for those looking for a charismatic and boutique five star hotel with an amazing beach which renowmed for its gorgeous sunset views.

Arkin Palm Beach Hotel Famagusta – lobby Here is our latest review from a loyal repeat client who has travelled with us on our North Cyprus holidays many times over the years, Mrs Carol Tweedale:

“For years we have always gone to the Colony Hotel in Kyrenia, so what a wonderful surprise to find that some of the Colony management were at Palm Beach, and made us welcome. Jackie your rep was really helpful too. The hotel and interior design is of a high standard. We had a bedroom with a balcony overlooking the sea, and was a joy to pull back the drapes each morning, and greet another perfect day. The beach has really good sun-beds with 2 umbrellas to laze away the day.

Food in the restaurant is plentiful with something for all tastes, we also attended the Cyprus Night which was great. We only spent a week here, and were very, very sad to leave when we were transferring for our second week at the Colony. The Colony hotel rooms are excellent, as always with plenty of room, and very cool with Air Conditioning, a must in July. The Maids are very good at keeping the rooms spotless, as is the whole of the hotel.

My favourite soup is Lentil, and the chefs were only too pleased to grant my request for this delicious soup. Food is excellent, and something for all tastes. I did really enjoy it more on one evening, when there was a function on the roof, we ate inside, and the food was warmer and the fare included Turkey Curry, Swordfish, and deserts to die for.

On our last day we were very sad to leave, especially when the manager came over to shake our hands, and stated we were always welcome to our second home.

Thanks to Direct Traveller we had a fantastic holiday, and are looking forward to booking for next year.”

For more details on Direct Traveller holidays, please visit the Direct Traveller website.